Transform Your Helpdesk with AI-Powered Intelligence

Automatically analyze calls, coach your team, and build a self-learning knowledge base that gets smarter every day.

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95%
Issue Resolution Accuracy
60%
Faster Agent Onboarding
40%
Reduction in Repeat Calls
100%
Call Coverage Analysis

Everything You Need to Elevate Your Support Team

Powerful AI-driven features that work together to transform your helpdesk operations.

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Real-Time Dashboard

Monitor agent performance, call volume, sentiment analysis, and key metrics at a glance with beautiful visualizations.

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Self-Learning Knowledge Base

Automatically creates and updates articles from resolved calls. Your knowledge base grows smarter with every interaction.

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AI Coaching System

Personalized coaching for each agent with specific examples, improvement tracking, and actionable feedback.

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Trend Detection

Identify repeat issues, frequent callers, and emerging problems before they escalate with intelligent pattern recognition.

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Bug Detection

Automatically detect and categorize software bugs mentioned in calls with severity classification and impact assessment.

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Advanced Call Analysis

AI-powered analysis of every call including sentiment, issue identification, resolution verification, and quality scoring.

Complete Performance Visibility

Get instant insights into your support team's performance with our intuitive real-time dashboard.

  • check_circle Track agent performance scores and call metrics in real-time
  • check_circle Monitor sentiment analysis across all customer interactions
  • check_circle Filter by date range for custom reporting periods
  • check_circle Compare agent performance side-by-side
  • check_circle Visualize call duration and volume trends
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Knowledge Base That Learns From Experience

Transform your resolved calls into a comprehensive, searchable knowledge base automatically.

  • check_circle Auto-generates solution articles from successful call resolutions
  • check_circle Smart categorization (Software, Hardware, Network, Billing, etc.)
  • check_circle Usage tracking shows which solutions are most effective
  • check_circle Version control tracks article improvements over time
  • check_circle Verification status validates solutions with multiple confirmations
  • check_circle One-click sync to Google AI RAG for enhanced search
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Dashboard Screenshot

Personalized AI Coaching for Every Agent

Help your team improve with targeted, data-driven coaching that's specific to each agent's performance.

  • check_circle Weekly performance summaries with call-by-call feedback
  • check_circle Improvement tracking shows trend over time
  • check_circle Coaching effectiveness metrics validate your approach
  • check_circle High vs. low performing call comparisons
  • check_circle Knowledge base article recommendations for skill gaps
  • check_circle Customizable coaching schedules and philosophy
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Dashboard Screenshot

Stay Ahead of Issues with Trend Detection

Identify patterns and prevent problems before they impact your customers.

  • check_circle Automatic detection of repeat issues across calls
  • check_circle Identifies customers needing extra attention
  • check_circle AI-generated solutions for trending problems
  • check_circle Proactive recommendations for self-service resources
  • check_circle Impact analysis with call prevention estimates
  • check_circle Daily activity charts and urgency classification
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Dashboard Screenshot

Catch Software Bugs Before They Multiply

AI automatically detects and categorizes software bugs mentioned during support calls.

  • check_circle Automatic bug detection from call transcripts
  • check_circle Severity classification (Critical, High, Medium, Low)
  • check_circle System categorization for targeted fixes
  • check_circle Customer impact assessment and technical details
  • check_circle Direct linking to Zendesk tickets
  • check_circle Call recording playback for context
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Dashboard Screenshot

Seamless Integrations with Your Existing Tools

HelpdeskBoss.ai works with the platforms you already use.

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RingCentral

Automatic call import and analysis

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Zendesk

Complete ticket context integration

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Google AI

Powered by Gemini 2.0

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OpenAI

GPT-4 alternative option

Pricing

Flexible plans designed to scale with your support team.

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Coming Soon

We're finalizing our pricing plans. Contact us to learn more about early access and special launch pricing.

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